Global Service Desk and Application Support - Denver

End-to-end reliability

Our Modis Delivery Center delivers professional outsourced IT services tailored to transform your business by modernising your IT systems – driving innovation, backed by our global scale and expertise.

For years, the whole of our client roster has enjoyed 100% SLA compliance, with a Net Promoter Score of +45 which means are clients are some of the most satisfied in the industry.

And the smart minds working at our Center include people fluent in: English, Slovak, Czech, Russian, French, Indian, Greek, Hindi, Bengali, Afrikaans, Nepali, Vietnamese, Mandarin, Sinhalese.

The power of partnership

Partnership is core to what we do. By working to understand your challenges first hand we believe we can deliver innovative, valuable solutions.

At our Center, we partner with clients across the private and public spectrums to take on their IT challenges, including: Mining & Energy, Education, Health, Construction, Government, Law Enforcement & Justice.

Our range and rigorous practice mean we are, of course, certified in ISO9001. All of the above means we can provide a tailored, secure support experience.

This includes our expertise in IT service management for custom developed web and mobile apps, off-the-shelf software and Cloud platforms.

Onsite expertise

• IT & Eng. technicians
• System & Network Engineers
• Business Analysts
• Project/Program Managers
• Application Developers
• Customer Service Agents

Technologies deployed

• Agile
• Project & Program Management
• Application Development
• Field Services Dispatch coordination
• Service Desk
• BPO solutions
• Call Center
• Data Center & Network operations

Our Centers are driven by talent

We established our Global Service Desk and Application Support Delivery Center in downtown Denver to meet the client demand for the onshore delivery of IT services.

The wide IT skillset availability on the market together with the perfect setting of the Denver downtown location makes our Delivery Center naturally attractive to the kind of young, talented and self-motivated smart minds in the area.

And when this talent joins us at Modis, we ensure they undergo continued training to develop the right set of skills required for consistently delivering innovative, market-leading solutions.

Flexible and trustworthy

The kind of talent we attract allows our Denver Center to be flexible. We can operate both in a 24/7 model or in a follow-the-sun model, in sync with our other Modis Delivery Centers around the world.

We can adapt our engagement models to suit your needs: from working on a time & materials bases or fixed price or output-based models. And when you engage with us you can be certain of the security of your data. We work to industry best practices and our premises feature 24/7 security monitoring and badge entry and exit.