One of the leading diagnostic companies, in Zug area, is searching for a Technical Writer. Within the Global Customer Support (GCS) organization, the CPS (Centralized and Point-of-Care Solutions) & SIS (Solution Integration & Services) Core Lab Documentation Department provides user and service documentation for various diagnostic analyzers, workflow solutions and IT software and applications. The list of deliverables includes a wide range of printed and electronic documents, such as User Guides, Quick Start Guides, Service Manuals, Host Interface Manuals and User Assistance.
- Writes and updates end User, Service and Host Interface Documentation in English for instruments and software while respecting project requirements and documentation standards.
- Plan, develops, organizes and edits operational procedures for user and service documentation
- Independently collects information required to produce the documents.
- Cooperates closely with service personnel, trainers, developers, and other subject matter experts.
- Organizes documentation reviews by subject matter experts, and implements their input.
- Ensures that quality targets, timelines, and regulatory requirements are respected.
- Degree in electronic or mechanical engineering, information technology, or natural sciences discipline.
- Excellent spoken and written command of English (native speaker or equivalent level).
- Resilient and tenacious with a propensity to persevere.
- Proven experience in working in volatile, complex and ambiguous professional settings.
- Ability to quickly learn complex technical concepts and make them easily understandable in text, pictures and/or videos.
Nice to Haves:
- Familiarity with laboratory systems and environments is an advantage.
- Good spoken command of German.
- Experience with Schema ST4 or comparable Content Management Systems.
- Proven experience with Adobe FrameMaker (structured) or a similar authoring tool.
Zug