Our client was going through a business model transformation in its Field Service organization that required increased flexibility in its labor deployment model and an optimized cost of delivery.
There was a clear need to outsource IT Infrastructure Support Services in order to improve efficiency, performance, and allow a greater focus on high-growth areas of the business.
This would require the transition of service and a transformation of the organization's delivery model. The client selected us as their strategic partner to deliver these Field Services across 700+ supported sites in the US and Canada