Introduction
To strengthen the technical support team, one of our clients is looking for a support engineer who is looking for new problems to solve. Due to the troubleshooting nature of the job you will be able to use your analytical thinking and technical knowledge to solve issues and help people.
Company/Department
For one of the big players in the automotive sector you will be part of the team who provides support to users and the different garages spread around the country. You will be confronted with a wide range of IT-problems and questions. Together with your team, you will solve them.
Function information
·
Support on Office software and
hardware incidents.
·
Support on telecom and
netwerk incidents.
·
Support incidents related to
in-house applications.
·
Support on Active Directory.
·
Support on mobile devices.
·
Deal with IT incidents and
requests via telephone, email or Help Desk applications.
·
Log incidents via help desk
applications and prioritize and manage your workload.
·
Remote user administration. (VPN)
·
Keep the documentation up-to-date.
Requirements
·
First experiences in a similar
position and a strong technical background.
·
Strong knowledge of Windows
7 en Windows10
·
Good knowledge of Microsoft
Office applications (Office 365).
·
Good knowledge of user
account administration (Active Directory).
·
Strong knowledge of Dutch, French
and English
·
Team player, self-motivated
and pro-active.
·
The possibility to detect,
analyze and solve problems in a technically challenging environment.
Offer
You get to work in a technically challenging environment with supportive and competent colleagues.
Working hours:
Mon – Fri 07:00 – 19:00 (in shifts of ex: 07-16u, 08u – 17u, 10u – 19u with 1hr break)
Saturday: 08-16u. This shift is only every other 5/6 weeks and can be done from home. If you work on Saturday, you have the Friday off
This opportunity is only open for freelancers or consultants.