Digital Communications Management

Digital Communications Management

Business Need

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Our client wanted to strengthen its presence on the Internet as well as the services it provided to its customers. To achieve that, it needed to set up a single point of entry for managing all its digital communications.


We created a portal for our client that allowed them to  monitor their audiences, manage complaints through their customer service team and edit invoices. All in one tool.


Our team had to bring together a wide variety of skills and experience with specific tools to successfully deliver the project, including:

  • Community cloud, Sales Cloud, Marketing Cloud, Wave analytics, Pardot
  • UX design
  • Integration of the solution 
  • Specific developments
  • Deployment
  • Corrective and evolutionary maintenance


We delivered business support with a three-year vision for digital communications, covering : e-business, personalization, A/B testing and recommendations

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