Today we are giving you the chance to build a career in one of the biggest corporations worldwide at the position of an Application Technical Support Analyst with English
Requirements:
• 1+ year of relevant experience
- Knowledge in the scope of Azure AD and Office 365
- Knowledge/experience in Active Directory administration
- Knowledge/experience in application support working with ServiceNow will be considered as a strong advantage
• Understanding of ITSM and ITIL best practices
- Excellent command of English language
Responsibilities:
• Identify and resolve Customers’ request, problem or incident using the relevant knowledge, base tools and other technical resources
- Follow best practice ticket management processes, ensuring tickets owned are handled and updated within the needed timeframes and with the expected quality.
- Participate in team and Customer meetings, when needed.
- Collaborate with other team members to provide high-quality support.
- Ensure constant self-development through the day to day work duties, web-based training, and any other available tools.
Our Offer:
• A chance to join a corporate and professional environment at a multinational company;
- Competitive remuneration and benefits package;
- Opportunities for development.
If the position presents interest to you, do not hesitate to apply by sending us your CV in English!