Interested in working in a Desktop Support Technician position in Middletown, PA with a dynamic and growing company? In this role our client is a fortune 500 company with room for growth and stability. We are looking for someone who is smart, dependable, driven and have a strong interest in an IT role.
RESPONSIBILITIES AND DUTIES INCLUDE:
- Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment.
- Reviews and approves operational quality of system equipment.
- Resolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance. Resolves more complex installations and maintenance issues.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs complex analysis and prepares reports on system problem trends and issues.
- Provides leadership and work guidance to less experienced personnel.
REQUIREMENTS:
- High School Diploma or G.E.D.
- Good organizational and problem-solving skills.
- Experience working with the company's hardware, software and equipment products
- Experience working with customer technology and support requirements
- Experience in desktop support for pc’s, laptops, software, hardware, printers, and related equipment
- Experience in Firewalls and network support
- Experience with VPNs is preferred
- Experience with Active Directory is preferred
- Experience using ticketing systems
- Good interpersonal skills to resolve field support problems
- Strong analytical and problem-solving skills
- Good communication skills
- Good time management and organizational skills
If you are interested, please attach the most current copy of your resume. Also be on the lookout for a 303 area code for a preliminary phone screen!