IT Service Desk Solutions & Application Support
Make our services a seamless component of your overall support function—they’re transparent, controllable and cost-effective.
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Infrastructure Services
Field Services & Dispatch Support Solutions
With coverage across all North America time zones and access to 95,000+ qualified dispatch techs across North America, we can help you maintain a high level of quality and low operational costs while supporting your field operations.
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Resident and Dispatch Support Services
Our teams can help your business achieve better operational efficiency while reducing your investment in IT resources. We do this by providing IMACD, routine and preventative maintenance, break-fix and support, hot spare management and full asset management through dispatch, resident and deployment services, depending on your functional support needs.
When you partner with us, you can benefit from:
- 4 hour response time
- VIP support
- Next Business Day Onsite
- IMAC’s & scheduled visits
- After-hours and weekend support
- Equipment support
- Full reporting of service delivery, including ticket data, forecasting and work history
We offer field service support models tailored to your unique business needs in the following areas:
- Resident & Dispatch models
- Leveraged or Dedicated Coordinators
- Training & Up-skilling programs
- ITIL & Six Sigma best practices
- IMACD, Break-Fix, Asset Management
- SLAs based on impact and urgency
Through a partnership with us, you'll gain access to the following:
- Field service support team
- Dedicated support team
- Account managers
- Dispatch coordinators (SPOC)
Whether you need a resident location model of support –or dispatch services – we’ve got you covered. Depending on your specific requirements and SLAs, a single person or a very small team can be all the support you need. We do strive to keep our costs as low as possible, so if we are able to provide support to campus locations while utilizing a dispatch model, we will do so. For each challenge you have, we offer a tailored solution to meet your demands – no matter how big or small, niche or generic, they may be. Get your advantage: contact us to find out how.
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Our Infrastructure Services
Field Services & Dispatch Support Solutions
Get the individual specialists—or the entire team—you need to manage your IT infrastructure, anywhere and anytime you need them.
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From a flexible, fully managed service to a co-managed engagement, choose the solution that best fits your business needs and workforce strategy.
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Help Desk Solutions & Applications
Our end-to-end service offerings include all aspects of an organization’s tech capabilities. To start, we begin with an assessment of organizational needs and goals. From there, we can either augment or improve your existing infrastructure. Whether support is needed in-house or offsite, we have the pipeline of talent to make it happen. We can handle has much, or as little, as needed to be a boon to business.
There’s a reason that most of the Global Fortune 100 companies trust us. And that’s because we have a true, global solution no matter the size (or kind) of organization. Outside of the US we have centers in Australia, Bulgaria and Germany, with the potential for round-the-clock service at your help desk.
You know that having the right tools for the job is essential. That’s where we come in. Our service desk pros are well versed in the implementation, optimization, and limitations of the various support software. From integration to optimization, our experts cover all the major platforms – including, but not limited to:
- Freshdesk
- Help Scout
- Salesforce
- GoToAssist
- OTRS
- JIRA
- ManageEngine AssetExplorer
- Bomgar
- Faveo
- Omnitracker
- GLPi
Maximize your software investment, and get back to focusing on the bigger picture, with a dedicated team of support staff manning the service desk. Optimize all aspects of your help desk or app support with the help of a global leader in tech, engineering, and IT talent solutions. Work with us.
Functional Disciplines
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