
How the electric vehicle market will transform job creation across the global automobile industry.
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We were tasked with standardizing and centralizing the process for case management and deployment. We knew that the volume of cases and deployments would vary over time so we needed to a customized model that was flexible and cost-effective.
We established a Deal Operations Team and concentrated on the Supplier model for our Remote Management Center agents.
We recruited, trained and developed a team of Case coordinators and a Team Leader, using a Managed Services framework to deliver a cohesive coordination service. This team was able to coordinate the entire EMEA Customer Support aspect of the business. This featured:
We have established the knowledge repository, induction training materials, conducted the operational training for all employees involved. We've also set up the necessary hardware and software environments.
We have also managed to successfully adjust and accommodate the additional requirements of the client hours of operation, language requirements, and adjusting the service scope.
As a result, our client and its customers were (and continue to be) extremely satisfied. We have achieved:
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How the electric vehicle market will transform job creation across the global automobile industry.
E-mobility represents a change that will move far beyond the auto sector, potentially transforming lives and communities all around the world. Which m...
How the electric vehicle market will transform job creation across the global automobile industry.
The predicted proliferation of electric vehicles (EVs) is set to have a huge effect on the automotive sector and related industries.
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