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Our client was using significant resource on case exchange activities between two ticketing systems. This was low-volume work but required swivel agents to be available at all times during work hours. Innovating a new case exchange solution would have a high cost.
So the business required a solution that was:
We put together a tailored RPA solution for our client that monitors the two ticketing systems and performs case exchange activities within the defined process rules. This solutions allows the automated system to:
Our client benefited from a fully end-to-end automation of its process and freed up resource to focus on other projects. As well as an efficiency gain of two Full Time Employees, the business saw:
Content management error: Generic Content Banners should not be placed in the Navigation placeholder!
Swivel Chair automation:
Eliminate tasks requiring a high degree of human interactions between multiple screens (“swivel chair tasks”) by utilizing RPA software to automate repetitive work
Content management error: Generic Content Banners should not be placed in the Navigation placeholder!
Content management error: Generic Content Banners should not be placed in the Navigation placeholder!