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On-site expertise
- 1st, 2nd, 3rd level services
- Single point of contact
- Remote Support CTS
- Service / Project Management
- Project Management
- User Administration
- IMAC coordination
- Mobile devices Support
- POS services
- IP telephony
- Video conferencing
- eDC and eDiary support
Technologies deployed
- Incident Management
- Service Management
- Request Fulfillment
- IMAC Asset Administration
- Project Office
- Tracking / Monitoring
- End-to-End responsibility
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