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How could we eliminate work associated with service desk personnel manually handling inbound emails and creating ticket records?
Answering this question was of high importance to our client because:
We created an automated solution for our client's Service Desk mailbox that managed inbound emails, created tickets in workflow and automatically distributed to the right people or systems for further processing.
This involved:
Our robotic solution handles an average of 90% of inbound emails. It therefore significantly reduces the amount of manual work the Service Desk needs to perform. The gains for our client were significant:
Content management error: Generic Content Banners should not be placed in the Navigation placeholder!
Mailbox automation:
Optimize manual email processing and gain efficiency by utilizing RPA software to automate repetitive work
Content management error: Generic Content Banners should not be placed in the Navigation placeholder!
Content management error: Generic Content Banners should not be placed in the Navigation placeholder!