Junior to Intermediate Systems Specialists
We are looking for a Junior to Intermediate Systems Specialists for our clients’ Downtown Vancouver Office. The position combines technical support with network administration and infrastructure projects.
Role:
The ideal candidate will have experience that reflects both strong technical skills, as well as interpersonal and customer service skills.
You will be responsible for:
- Act as a first/second level escalation support contact
- Ensuring the proper setup and operation of our clients' servers and desktops.
- Ensuring the proper setup and operation of our clients' MS RDS and Active Directory.
- Ensuring the proper setup and operation of our clients' networks.
- Ensuring reliable and efficient operations at our data centre.
- Assisting in other duties involving computer and network setup and operation.
- Participating in infrastructure projects (systems and networks).
- Engaging and communicating with clients on their IT issues and concerns.
- You must be able to work non-office hours when clients require servicing off-hours and share the on-call after-hours support duties with other staff.
- Though most of the work will be performed at our head office, some local travel in the Vancouver area may be required.
Must have:
- 3-5 years of prior experience in a similar role
- Have a technical diploma or degree or certificates
- Must have excellent customer service support and be comfortable engaging clients over the phone.
- Microsoft Suite, Exchange, Azure and Office 365 experience
- Firewalls, Switches, Wireless : Cisco Meraki, HP/Aruba or equivalent
- Windows Server 2008 – 2016
- Office 365 suite of applications (Exchange Online, Skype for Business, SharePoint Online, OneDrive for Business)
- Active Directory (group policy and user management)
Like to have:
- Experience in working with an IT MSP
- Familiar with ConnectWise
- Experience with LabTech
***ALL APPLICANTS MUST BE LEGALLY ELIGIBLE TO WORK IN CANADA***
To apply, please send your attached cover letter and resume to:
barry.houlihan@modis.com