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Junior - Intermediate Systems Specialists

Ref: CA_EN_6_919331_1021029

Posted on 10 November 2022
Location
Vancouver, British Columbia
Contract Type
Direct Hire

Junior to Intermediate Systems Specialists

We are looking for a Junior to Intermediate Systems Specialists for our clients’ Downtown Vancouver Office. The position combines technical support with network administration and infrastructure projects.

Role:

The ideal candidate will have experience that reflects both strong technical skills, as well as interpersonal and customer service skills.

You will be responsible for:

  • Act as a first/second level escalation support contact
  • Ensuring the proper setup and operation of our clients' servers and desktops.
  • Ensuring the proper setup and operation of our clients' MS RDS and Active Directory.
  • Ensuring the proper setup and operation of our clients' networks.
  • Ensuring reliable and efficient operations at our data centre.
  • Assisting in other duties involving computer and network setup and operation.
  • Participating in infrastructure projects (systems and networks).
  • Engaging and communicating with clients on their IT issues and concerns.
  • You must be able to work non-office hours when clients require servicing off-hours and share the on-call after-hours support duties with other staff.
  • Though most of the work will be performed at our head office, some local travel in the Vancouver area may be required.

Must have:

  • 3-5 years of prior experience in a similar role
  • Have a technical diploma or degree or certificates
  • Must have excellent customer service support and be comfortable engaging clients over the phone.
  • Microsoft Suite, Exchange, Azure and Office 365 experience
  • Firewalls, Switches, Wireless : Cisco Meraki, HP/Aruba or equivalent
  • Windows Server 2008 – 2016
  • Office 365 suite of applications (Exchange Online, Skype for Business, SharePoint Online, OneDrive for Business)
  • Active Directory (group policy and user management)

Like to have:

  • Experience in working with an IT MSP
  • Familiar with ConnectWise
  • Experience with LabTech

***ALL APPLICANTS MUST BE LEGALLY ELIGIBLE TO WORK IN CANADA***

To apply, please send your attached cover letter and resume to:

barry.houlihan@modis.com

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