Assist, motivate and lead delivery and support teams in the adoption and acceptance of Lean, Kanban, Agile and other thinking tools and practices required to improve delivery of customer value.
Perform Agile/Kanban Coach or Scrum Master duties to various teams. Liaise with management, remove blockers, escalate issues and assist teams in grooming/prioritizing the workload , run retrospectives.
Implement the organizational change management component to ensure successful adoption and institutionalization of new ways of working.
Apply various quantitative and/or qualitative assessment methods to objectively evaluate adoption as well as the achievement of intended outcomes. This includes:
Conduct process health checks and assessments in depth of Agile/Scrum/Kanban adoption
Construct dashboards, capturing metrics to track service delivery effectiveness
Monitor work as it progresses through all phases of the lifecycle, analyzing flow, bottlenecks, and quality/performance outliers
Assist teams in implementing and managing solutions to address service delivery improvements as well as quality/performance outliers
Assist teams in implementing tooling to support improvements
Assist teams in defining process changes to incorporate good practices into current processes
Report to Senior Management on service delivery improvements
Assist teams in story mapping, BDDs, Kanban, Scrum. Facilitate quality, service and team dynamics improvement sessions such as retrospectives, lean sessions, team building events as needed.
Minimum of 3 years relevant experience as an Agile/Kanban Coach; Experience as a Kanban Coach and Scrum Master is a must
Minimum of 1 year experience in quantitative analysis
Minimum of 2 years in organizational change management
Degree in Business or Information Technology and certification in any of the following: Certified Scrum Master (CSM), Agile Certified Practitioner (ACP), Certified Scrum Product Owner (CSPO), Any SAFe certification, Kanban Coaching Professional (KCP)