Request ID: 16525-1
Start/End Dates: 12/10/2018 - 11/04/2019
Work Location (Tax): Lasalle, 8301 rue Elmslie
Job Title: IT - Technical Help Desk - Entry
Job Description: Role Title: Technical Help Desk (Entry)
LOB: Technology Support Centre
Tentative Start Date: ASAP
Number of Positions: 1
Duration: 6 months
Work Location: LaSalle, QC – 8301 Rue Elmslie
Hours (is there a possibility of OT): Team is open 24/7. Position will require shift work. 8am-4pm earliest shift, 11pm–7am latest shift. Occasional weekends and overnights will also be required. OT may be required on an as-needed basis.
Possibility of Extension/Conversion: Yes, extension or conversion to perm are likely for a strong candidate. Availability will be based on candidate performance and team budget/workload at time of renewal.
Interview Process: 1 round in-person with the manager and team lead.
Reason the Role is Open: Backfilling for a employee who is moving to another team
Summary:
The primary function of a Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer and technical processing problems for clients via telephone.
Group Information: Team is responsible for providing the first line of technical support for all CIBC and Intria front-line employees. Covering all issues, both hardware and software related, including but not limited to: software troubleshooting, hardware replacements/upgrades, access requests, and related tasks.
Job Responsibilities:
• Answer user inquiries regarding computer software to resolve problems, typically of a lower complexity • Review user inputs and observe system functioning to verify correct operations and detect errors • Maintain records of daily data communication transactions, problems and remedial actions taken • Review technical processes, confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Must-Have Skills/Experience:
• 1+ years of work experience in a Help Desk position • Bilingual – English & French • Client/Customer Service experience • Excellent verbal and written communication skills • Technical Knowledge/Experience
Nice to Have:
• Experience supporting a Citrix environment • VPN experience • ServiceNow experience
Release Comments: This request will be halted on October 9th at 12:30pm