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Service Segment Specialist

Ref: 2548

Posted on 21 April 2021
Job Location
Sofia
Contract Type
Temporary

Today we are giving you the chance to build a career in one of the biggest IT outsourcing companies at the position of a Service Segment Specialist. As a Service Segment Specialist you will be responsible for: 

  • Validate, update and monitor supported records requiring actions, and help identify corrective actions
  • Follow established guidelines and procedures
  • Collaborate with the regional team regarding reported records and support planning, implementation and performance
  • Report on business performance
  • Support activities within specific areas of various Business Units and/or geographic responsibility
  • Perform and manage tasks related to a reporting project
  • Support reporting
  • Provide/manages updates in a designated tool
  • Validate selected fields which may require lookups in various tools
  • Interact with vendors
  • Collaborate with various Business Units

If you are/have:

  • First level university degree or equivalent
  • Previous experience in business management, administrative/ project support role or relevant work experience
  • Experience in a relationship and/ or customer management role will be an advantage
  • A fluent level in English both verbal and written
  • Knowledge of Information Technology (IT) and services industry will be an advantage
  • Good organizational and analytical skills, detail oriented
  • Very good communication skills
  • Global team player
  • Adaptable, quick learner
  • Ability to operate effectively within a cross-cultural environment
  • Knowledgeable in MS Office, Excel, MS SharePoint, Outlook

You will get:

  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards 
  • Competitive remuneration package 
  • Performance-based bonuses
  • Charity and sport initiatives

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