Today we are giving you the chance become part of one of the biggest informational technology company worldwide at the position of:
Service Desk Specialist with Italian Language
Responsibilities:
- Timely responds to customers inquiries. Logs cases, provides information & troubleshoots to solve customer problem according company KPIs for the business
- Timely elevates and/or escalates to next level when the case is complex
- Keeps customers informed, sets and follows commitments, keeps precise case documentation and case ownership
- Participates in projects for process or quality improvements
- Manages multiple tasks or cases simultaneously with minimal supervision
Requirements:
- Italian language – B2 or higher
- Very good level of English
- 1 year of experience in a technical role/environment
- Excellent communication skills
- Excellent customer service skills
- Ability to work with business processes
- Willingness to develop in the technical sphere
Benefits:
- Competitive remuneration package
- Work in a multinational corporate environment
- Opportunity for development and growth
- Initial training program
- Flexible working time
- Additional health coverage
- Food and gift vouchers
If you believe you meet the above-stated requirements, please apply by sending your CV in English.