Global Project Manager

About the role

The Global Project Manager manages Global Contracts on a day-to-day basis for the Managed Print Services and Solutions department at HP Inc. The role is part of the HPI-Transition Project Management team and is thus sometimes referred to as Global PM or Regional PM. The Managed Print Services & Solutions provides Enterprise and Corporate customers with a combination of HW, Supplies, Financing, and Services. The Managed Print Services Business is expanding and is a strategic growth area for HP.

The Global Project Manager is responsible for the planning and execution of Regional/Global contracts as part of the Transition & Transformation phase of HP MPS contracts. The service is meant to execute contract deliverables as per the master services agreement signed between HP and the end customer including hardware and software installation, process customization, management of change, and solutions deployment. The Global/Regional PM is responsible for executing global governance of program milestones and deliverables as defined in HP MPS contracts not exceeding the predefined program budget. The service is delivered in the English language. Responsibilities:

• Understanding of the contractual world
• Responsible for Local contract enablement 
• Responsible for the deployment of entire Services (hardware and software)
• Performs the transition of customer-owned devices to HP wherever this is applicable 
• Manages the services management of change (hardware and software moves and disposals) 
• Remote management of setting up certain services as per contracts
• Oversees and manages the Supplies delivery enablement 
• Process customization (wherever applicable)
• Gathering & Validation of all documents from Pursuit & participate in handover meetings.
• Initiating the entire contracts set up related to multiple projects and processes in alignment with the Global Program Set up (if available) e.g. Governance Model and R&R
• Actively applies Monitoring and Control
• Manages financials and entire PnLs
• Create and Discuss the project deployment plan with the customer; Define and agree on key milestones & acceptance criteria
• HW & Software ordering and installation management when/if needed.
• Work closely with the Project Management team and PMO Administrators

Required skills:

• Excellent verbal and written communication skills, including negotiating and influencing skills in English (internal & external customers and partners).
• Approach the business and service with a global mindset, in the best interest of the company, client and end customers
• Demonstrates business acumen, and understanding of organizational strategy.
• Self-motivated, self-driven attitude.
• Commits and delivers with integrity, transparency & quality.
• Strives for continuous improvement & quickly adapts to changes.
• Utilizes current program and project management industry best practices and has experience across different types of services-related projects.
• Demonstrates excellent attention to detail and applies a critical level of knowing that a single word out of place in a signed contract can have wide-ranging business, financial, and legal impacts.
• Problem-solving skills: assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Decision-making skills: assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
• Organization skills: set priorities, develop a work schedule, monitor progress toward goals, and track details/data/information/activities.
• Lead by example: positively influence others to achieve results that are in the best interest of the organization.

Required experience:

• 5+ Years of experience in a Project Management environment
• 3 + Years of Project Management experience in IT or Transition and Transformation services (Experience in HPI – Transition and Transformation  is considered a strong advantage)
• Client-facing experience including negotiation and service enablement experience
• Managed Print Services knowledge and experience are considered a strong advantage

Required education:

• Bachelor’s degree or equivalent
• Certifications related to Project Management

You will get:

• Competitive remuneration package
• Performance-based bonuses
• Referral bonus program
• 25 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 150 BGN/month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives