Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.
With more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital fields. We have around 1200 employees in our two office locations and now we are looking for more talents to join us in our mission of engineering a smarter future.
About the Role
The objective of the role is to deliver in-depth End-user support and strive to deliver a high level of resolution upon the first contact with the End-user.
You have the chance to start or accelerate your career in one of the biggest global IT companies. This is an opportunity to join like-minded people, expand your capabilities and learn from the best-in-class professionals whilst having the mentorship that will help you go beyond your expectations. By joining the company, you will develop your professional path as part of our brave professionals always pushing boundaries and paving new ways to build a better, smarter future.
- Providing support in Czech, Slovak and English by telephone, e-mail, and chat
- Identifying clients’ problems and proposing solutions
- Focusing on customer expectations and satisfaction
- Protecting confidential and sensitive information and materials
- Collaborating with other team members to provide high-quality support
- Fluent in Czech and Slovak and have good English skills
- Keen on communicating with customers
- Proficient in Microsoft Office
- Excited to develop your professional career
- A team player
You will get:
- Competitive remuneration package
- Performance-based bonuses
- Referral bonus program
- 24 days annual paid leave
- Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more)
- Free Psychological Counselling via Green line and on the spot
- Newborn or newly adopted child bonus
- Food vouchers - 150 BGN/month
- Upskilling & reskilling training programs and e-learning hub
- Diverse career growth opportunities
- Recognition awards
- Sports cards (partially covered by the employer) and company sports initiatives
- Special company discounts
- Various social and charity initiatives
The future is here for the making. Are you ready? Let’s make the incredible happen.