Modis and AKKA Technologies (soon to become Akkodis) are joining forces to build a global Smart Industry powerhouse in Engineering and Digital Solutions.
With more than 50 000 engineers and digital experts in 30 countries worldwide, we offer broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics.
Our pioneering approach empowers businesses to explore, innovate and accelerate new possibilities while creating a dynamic culture for our people.
About the Role
The Case Coordinator is responsible to perform the mentioned activities on one or multiple accounts as per the process documents and the defined quality standards. When required he/she needs to prepare reports for internal or external use, regarding the performed activities per account.
Day-to-Day responsibilities:
- Transferring cases from the Customer's tool/email to the client's tool
- Being the first line of inquiry for customer requests
- Proceeding with the case in a timely manner
- Real-time collection of customer/devices data and validation of its accuracy
- Ensuring that the customer is entitled to the service, validates customer contract details
- Monitoring the open cases as defined by the accounting process and responding to the Client's inquiries mainly via email in a professional way
- Preparing reports in Excel.
Tick the boxes:
- Fluency in English language
- Experience in working with Microsoft Office
- Excellent communication and self-organization skills
- Ability to adapt to a fast-changing environment.
You will get:
- Competitive remuneration package
- Performance-based bonuses
- Referral bonus program
- 24 days annual paid leave
- Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more)
- Free Psychological Counselling via Green line and on the spot
- Newborn or newly adopted child bonus
- Food vouchers - 150 BGN/month
- Upskilling & reskilling training programs and e-learning hub
- Diverse career growth opportunities
- Recognition awards
- Sportscards (partially covered by the employer) and company sports initiatives
- Special company discounts
- Various social and charity initiatives
The future is here for the making. Are you ready?
Let’s make the incredible happen!