Patient support programs| Modis

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Life Sciences

Patient support programs

Patients today demand transparent communication, targeted information and integrated approaches to care. Well-crafted patient support programs help healthcare businesses boost patients’ disease-specific knowledge, adherence to treatment and overall well-being. Our experienced patient support team can help you identify specific patient needs and incorporate innovative technologies into a new patient support program. We can help you develop educational material, recruit and train the right profiles with the right knowledge to support patients, engage with healthcare professionals and manage the program.

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SCOPE OF SERVICES

Comprehensive, flexible, skilled support

Service overview

  • Patient journey maps
    We can identify maps in the patient journey and gaps in meeting patient needs by collecting feedback from different stakeholders.
  • Recruitment
    We identify and hire trained healthcare professionals such as health coaches, nurses, physiotherapists, dieticians and psychologists that fit perfectly with your program.
  • Regulatory support
    We handle regulatory framework activities, such as contacting ethics committees and collecting and monitoring adverse events.
  • Digital innovation
    We develop and implement innovative solutions and tools, from smart applications and websites to connected tools, blogs and call centers.
  • Patient support project management
    We take care of day-to-day project management by appointing a dedicated project manager and providing the necessary tools.

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Our experts

You can count on professional support from experts that share our values of trust, close cooperation and excellence.

  • Coaching nurses
  • Specialized nurses
  • Scientific project managers
  • Psychologists, dieticians, other paramedical profiles

Target markets

From pharma to the medical devices industry, Modis offers you the specialisms that your business case requires.

  • Pharma
  • Medical devices
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BUSINESS CASE

Closing the gap in psychological support for MS patients, with the help of Modis

Client core business

Our client is a local affiliate of a large pharmaceutical company and a global leader in effective therapies for major diseases, including multiple sclerosis (MS).

How Modis added value

In collaboration with neurologists and MS nurses in the field, the customer identified a specific need of MS patients: they lacked adequate psychological support. Even more, the specialists also said that their patients could benefit from cognitive evaluation early on in the progression of the disease, in order to manage it better in their daily lives.

Together with the customer and field specialists, Modis set up a pilot patient support program to provide psychological support to patients. We engaged experienced neuropsychologists with experience in MS and managed the program from end to end.

The program was so successful that the project will be expanded to target 340 patients in 2019. The customer strengthened its relationship with prescribers through the program, and transformed itself into a true partner in improving patient well-being and cognitive evaluation results.

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